JournalReady support is for technical, access, privacy, and service-operational issues. If a file fails to process, a temporary report output is missing, or review access needs clarification, Trieste AI LLC can be reached through the contacts below.
Effective date: March 27, 2026
1. Contact Routes
General support questions may be sent to support@journalready.org. Privacy-related questions or requests may be sent to privacy@journalready.org.
2. Security Vulnerability Reporting
Security researchers or customers who need to report a vulnerability may contact support@journalready.org and include relevant reproduction details, affected URLs, and any time-sensitive risk context. JournalReady also publishes a standard security disclosure file at /.well-known/security.txt.
3. What Support Can Help With
- File-processing failures, including parsing or report-generation issues.
- Questions about temporary report access or generated-output availability.
- Technical problems affecting the pre-submission review workflow.
- Privacy questions about transient manuscript processing, model-training use, or support communications.
4. What Support Does Not Provide
- Scientific authorship decisions, journal acceptance guarantees, or replacement for mentor, editor, or peer-review judgment.
- Medical, legal, regulatory, or peer-review opinions.
- Long-term manuscript storage or recovery after report expiry windows have passed.
5. Technical Failures and Refund Requests
If paid access is enabled and the manuscript-review service fails materially because the service cannot process the uploaded file, support may review the issue for remediation or refund handling consistent with the Terms of Use.
6. Related Policies
For privacy practices, see the Privacy Policy. For service terms and refund limitations, see the Terms of Use.